Create multiple related record in request catalog

[MWright1]

Hi all,

We have a request item (catalog item) where i need to allow user to create a list of access items (multiple) with paths and access levels.

For example:

User John Smith requested access to Files stored on the server.  His manager needs to provide us with:

1. server name(example: einstein)

2. paths (example: \myfilepath\data) John will be given access to

3. filename (example: xyz.xlsx)

4. what access level (Read, R/W, Full)

The requested files might be one or over 20 and some of the file paths are very very long.  

Instead of giving them 3 multi-text fields which can be very confusing to match up, I would like them to create child records similar to how we create variables as an example, but on the service portal via catalog item.

Is this request currently possible?  Your expert insight is highly appreciated.

Thanks,

M

[AnveshKumar M]

Hi @MWright1 

Have you tried Multi Row Variable Set? Check them, they are the most suited ones in scenarios like these.

[MWright1]

Hi Anvesh,

Multi row will not work in this case because one of the multi row needs to be a mutli-multi row.  For example:

1. server name : einstein

2. paths : 

     \myfilepath\data1

     \myfilepath\data2

3. filename :

For path 1 - \myfilepath\data1:

     test1.xlsx

     test2.xlsx

     test3.xlsx

     test4.xlsx

For path 2 -  \myfilepath\data2:

     test1.xlsx

     test3.xlsx

     test6.xlsx

4. what access level (Read, R/W, Full)

     Read

     Full

So the 3rd multi row, filename has 7 values and will not match up with the values of the paths.

Thank you for trying.

M