Create new case page in Workspace

[preethigovi]

Hi Team,

How we can make some changes in create case page in workspace. Like in my name drop down along with department ,id i must add country location,

Whether it will be customization on ui builder level or any configuration case can be done?

[Dr Atul G- LNG]

Hi @preethigovi 

I don't think this is a customization. You just need to add the attribute in the field, similar to what we had in the native  view.

https://www.servicenow.com/community/developer-forum/include-other-attributes-for-search-of-caller/m...

[preethigovi]

Hi,

I have done it with case configuration module, but have another question, In workspace  if i have to edit this right card fields, and add more tabs along with interaction is there any OOB module or should i create duplicate version of UI page and do it?

[Ankur Bawiskar]

@preethigovi 

is this in new HR Agent workspace or older one?

see if this helps

HRSD Create New Case / Case Creation UI Page add column data to Opened for and Subject person refere... 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@preethigovi 

Hope you are doing good.

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