Create New Change homepage configuration

pau_w
Tera Contributor

Hi,

I would like to add 2 tabs - 'models' and 'preaproved' to this Create new change request landing page, as it is OOTB. Also, I would like to get ride of it 'Success rate' thing. 

How can I configure that?


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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @pau_w 

 

It is OOTB, to bring model, create a new model and tick this field.

AGLearnNGrow_0-1722941663930.png

 

 

also for preapproved, there, must be some standard change templates in system only then it will appear.

 

Re. success rate, seems you activated the change success plugin so it will appear here.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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thank you, the 'Available in 'Create New' is selected, but I still don't see 'Model' tab

pau_w_0-1722944092154.png

 

pau_w
Tera Contributor

And I have 33 standard change templates in active state, but still don't see the 'Preapproved'

It is surprising, that you have all the required access. Is any customization done on the instance? Try to repair the Change model plugin once. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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