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07-15-2025 06:55 AM
I am trying to create new user in AD, I used OOB action Create user(attached image), Getting error -
"message": "Error: The server is unwilling to process the request
is there any issue with OU format?
Is anyone have any Idea on it.
Solved! Go to Solution.
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07-15-2025 07:34 AM
then check this
the error clearly says something wrong is sent in the New User creation command.
Did you check you are referring to the correct OU and your user has Access to create User in that OU?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-15-2025 06:58 AM
"message": "Error: No superior reference has been configured for the directory service. The directory service is therefore unable to issue referrals to objects outside this forest (Process Automation.57afc7b093326a1892a47acdfaba1024; line
getting error like this
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07-15-2025 07:04 AM
is the connection successful?
the error clearly says something wrong is sent in the New User creation command.
Did you check you are referring to the correct OU and your user has Access to create User in that OU?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-15-2025 07:18 AM
Yes its successful, no any issue there.
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07-15-2025 07:34 AM
then check this
the error clearly says something wrong is sent in the New User creation command.
Did you check you are referring to the correct OU and your user has Access to create User in that OU?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader