Create Problem task UI button not visible in SOW after Xanadu upgrade

[Annirnita Dash1]

Hello All, Please help me out in resolving the below issye:

- As an ITIL support user navigating to the Service Operations Workspace (SOW) and opening a Problem record I cannot see the "Create Problem Task" button in top right  that provides me the ability to create a problem task. This is happening after Xanadu upgrade.  Instead I can see  'Create change request' button.

This can be seen in Washington. (have added screenshots from both versions)

[Dr Atul G- LNG]

Hi @Annirnita Dash1 

Please try to repair the SOW plugin or update to the latest version of SOW.

[Dr Atul G- LNG]

@Annirnita Dash1 

try repair the plugin.

[Annirnita Dash1]

Hello @Dr Atul G- LNG ,

As of now I have to find the root cause, if not found I can ask for repair.

[Ankur Bawiskar]

@Annirnita Dash1 

did you try click the Down arrow or 3 dots to see if that button is present there?

If my response helped please mark it correct and close the thread so that it benefits future readers.