Create Request task to specific user/group using script
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‎09-03-2024 02:22 AM
Dear colleagues,
I need to create a request task item from a catalog maintain item for a specific user/group, that is, the user will be entered in a variable of the catalog item form, (it will be the owner of an application service).
Is it possible using a script include/catalog client script of the maintain item, and how?
Thanks in advance for your support
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‎09-03-2024 05:42 AM
Hi @cesarvila_p
Yes, you can do. You need to get the variable values and put those value in if condition and if the condition match, action is Create Catalog Task.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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‎09-03-2024 07:49 AM
Yes, It is possible, You can build this functionality by flow designer.
When request is submitted after approval process(if you have in your requirement) it will generate a task which will be assigned to specific group you want.
Thanks!