Create URL of Issue In ServiceNow

Knowledge Heis1 · ‎04-17-2023

Hello

We are using Jira webhook. Whenever an issue is created or updated, the information flows into ServiceNow through the flow designer. Now we want to create the Issue URL and update that in one of the fields in the ServiceNow Custom table, We have stored the base URL in the system property, Can I create a URL for that Particalur Issue?

"corp.atlassian.net/browse/issue key "in flow designer?

Hemant Kumar Ch · ‎04-19-2023

Hello Knowledge

Create a Action with input as Payload

Add Script Step

var allInputs = JSON.parse(inputs.payload);
outputs.key = allInputs.issue.key;

Map that output Variable to Key field

Please like if it helped You

Ch Hemant Kumar

View solution in original post

Knowledge Heis1 · ‎04-18-2023

Hi Ankur

I am storing that key in a field called "u_key" I am just not able to access that in-line script,Is any better way to achieve this without creating any field?

Please let me know how to access that field value in the inline script and put in the URL as it s subflow

Ankur Bawiskar · ‎04-18-2023

@Knowledge Heis1

It's very difficult to understand without having the flow screenshot, instance details.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Knowledge Heis1 · ‎04-18-2023

Sample Payload

Ankur Bawiskar · ‎04-18-2023

@Knowledge Heis1

are you sure the input.payload.issue.key is giving correct key?

should you not parse the json body to extract the value?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Knowledge Heis1 · ‎04-18-2023

Yes Ankur that is not giving any value ,That reason need you insight how to parse and get key

Could you please update the script what needs to be done can we create that as hyperlink with Issue Number