Created a variant of a sub-page in UI Builder - workspace still shows original, now inactive variant

Ron Legters
ServiceNow Employee
ServiceNow Employee

My customer doesn't want to see 'Impact' displayed on the Risk Details card, which is part of the sub-page 'Record Information (Record Information Change - SNC)'. That page is protected, so I created a Duplicate, and set the 'Impact Label Value Stacked' to not display. I inactivated the OOB page, and set its order to 300 (it was 200). When I display the page 'Record Information SNC' in UI Builder with a test change it works - 'impact' isn't there. When I display a change in Service Operations Workspace, it's still showing the OOB (now inactive) sub-page. 

I've cleared my browser cache, and did cache.do, and no change. This is the Xanadu release.

What more do I need to do to get this to display? 

4 REPLIES 4

Community Alums
Not applicable

HI @Ron Legters ,

Make sure the Page variant you want to display has lowest order .

 

Ron Legters
ServiceNow Employee
ServiceNow Employee

Thanks for the reply. The one I want to display is Record Information - Change SNC copy and its order is lower than Record Information - Change SNC, which is also inactive.

RonLegters_0-1736873880028.png

What should I look at next?

Joni V B
Tera Guru

Hi @Ron Legters ,

 

Looking at your screenshot, the first active one (for non-catalog stuff) is the 'Record information SNC' variant.
If this one doesn't have any conditions to exclude your use case (for change), then it will display that one and not the specific one for change.

 

Best regards,

Joni

Ron Legters
ServiceNow Employee
ServiceNow Employee

Actually, turns out I was editing the wrong 'Record Information - Change SNC'. The one that's displaying is under 'SRP Record'. I've solved this. Thanks!