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created an email client template specific to certain assignment group ,but it's visible to all

sonalpriyanka95
Giga Expert

Hi All,

 

I have created an email client template (sys_email_client_template)  specific to certian assignment group by setting up condition for specific group , however in SOW workspace the template is visible to all irrelevant to assignment group, how can we restrict it.

1 REPLY 1

Ankur Bawiskar
Tera Patron

@sonalpriyanka95 

it worked for me, ensure the record is an existing one and not new record

see working example below

email client template based on group.gif

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader