created date vs open date

nico2
Giga Expert

Hello everyone, 

I had a question from a co-worker what is the difference between created date vs open date?

Created date = when the record (task, incident, change etc.l) was created. 

Open Date = should be when the record was created? or re-opened?

 

Any ideas are welcome. 

Thanks. 

 

7 REPLIES 7

nico2
Giga Expert

Thank you for your update, I was on the right track. 

 

 

Munender Singh
Mega Sage

Hi,

 

Kindly mark this as helpful/correct so,that this thread should be marked as answered else it would pop as unanswered.

 

Regards,

Munender

nico2
Giga Expert

 

Thank you for your help I marked the right options.