Creating a default filter for the Impacted user and for the Caller fields on incident form

phr
Tera Contributor

‎03-26-2024 04:55 AM

Hi All,

I have a requirement where on clicking the magnifying  glass for the "impacted user" field on the incident form.

phr_0-1711453944437.png

The users window that pop up has to contain a default filter . How can this be achieved?

phr_1-1711453993045.png

 

Note:(I tried setting the default filter for sys_user table..it is working fine whenever i open the users table directly ..facing the  challenge with this approach). 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-26-2024 05:06 AM

Hi @phr 

 

https://www.servicenow.com/community/developer-forum/how-to-change-filter-form-a-reference-field/m-p...

 

https://www.servicenow.com/community/developer-forum/filter-condition-on-reference-field/m-p/1822328

 

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