Creating a new Time Zone entry

[Plissken]

Unless I am mistaken, there seems to be a time zone missing from the platform. I'm looking for the time zone I can use for Dubai. I see that it is GMT+4 and uses the United Arab Emirates time zone, but I can't seem to get the underlying java code to recognise any new entries I put in.

If anyone can shed any light on this I'd be grateful.

Cheers

[Carl Fransen1]

Another thing to watch out for is the timezones in ServiceNow actually have no GMT offset that is configurable - so it depends on the 'international' name so it knows what GMT to apply when using the likes of SLA Definitions etc...

Also - the 'system timezone' needs to be set correctly for these calculations to be correct.  Here's another great link to use for understanding how this works.

I also believe that this list is updated by ServiceNow as and when needed, so if yours isn't there, it will be soon.

Carl.

[Plissken]

I don't actually know the difference with using that approach they have in the document or just going to the record and activating it!

[Plissken]

OK so there seems to be some weird behaviour with the platform with regards to time zones, this is in Kingston (patch 6). So thank you creativethinker for pointing out the Asia/Dubai time zone, I was looking for Emerites or UAE and didn't think about looking for Asia/Dubai as the one to add, however I will mark that as correct as you replied quickly and it would help others I'm sure.

So I found that I could add multiple time zones but had to use one of the many already existing in the baseline product. So I could have 3 using the US/Pacific Value for example with different Labels but the one thing that I had to make sure was to not have spaces in names in both the Value and the Label, so Colorado Springs had to be Colorado_Springs otherwise the Value became the Label when viewing the User or Location record in the Form or List view (if that makes sense).

I had to make multiple entries because I use some logic in my integrations when assigning the right time zone to the right User when coming in from AD/LDAP, so I had to have the city in the Label. I have a personal Instance that is still on Kingston (Patch 3a) and I found the above hebaviour wasn't there, so yes strange!

I hope that further helps anyone.

[Allen Jaikko Ar]

HI, try to go to user table.. check a record.. u can see a timezone field there.. then configure the timezone and add ur preferred timezone. the complete list is there. thanks