Creating change request from problem change request tab parents number not populating automatically

Disha Patel2
Tera Contributor

We have created many to many relationships' from problem and change but when Creating change request from problem change request tab parents number not populating automatically

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Hi @Disha Patel2 

 

OOTB, when we create a change from prb, it gets added in the problem Related List only. The Parent field on change has no relation with this. If you want to populate in the parent field, you need to change in UI action. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Dr Atul G- LNG
Tera Patron

@Disha Patel2 

 

AGLearnNGrow_0-1726592044134.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Disha Patel2
Tera Contributor

Can you please provide script if you have Thanks