Creating change request from problem change request tab parents number not populating automatically

Disha Patel2
Tera Contributor

We have created many to many relationships' from problem and change but when Creating change request from problem change request tab parents number not populating automatically

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Disha Patel2 

 

OOTB, when we create a change from prb, it gets added in the problem Related List only. The Parent field on change has no relation with this. If you want to populate in the parent field, you need to change in UI action. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG
Tera Patron
Tera Patron

@Disha Patel2 

 

AGLearnNGrow_0-1726592044134.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Disha Patel2
Tera Contributor

Can you please provide script if you have Thanks