Creating Change Request via Service Request

[pradeepshokeen]

Hello Everybody,

We would like to create a Change Request using a SR, is there a way to set change request fields using scripts. this is what I am doing.

1. Creating a Task in workflow item.

2. Setting up the fields using below scripts, there are fields that are created in Task form and fields create in change_request.

task.state = 7;

change_request.u_change_scale = "Minor";

change_request.risk = 4;

task.impact = 3;

task.contact_type = "change_service";

task.assignment_group = "2b931feb4faec200f6a144f18110c78e";

change_request.type = "Normal";

change_reuqest.start_date = current.variables.effective_date;

I am not able to create the Change Request using this approach, any assistance is highly appreciated.

Thanks,

Pradeep Shokeen

[Daniel Draes]

Why are you not using a record producer? This is what the baseline does with its example entries in the service catalog.

Have a look at Record Producer

Example in your instance would be

Reboot windows server

[pradeepshokeen]

I need to have approvals at the Request Level, once the request is approved a CR record will be inserted with all relevant fields from the SR.

I am trying to run a script to insert a CR.

var newCR = new GlideRecord('change_request');

newCR.initialize();

newCR.state = 7;

newCR.short_description = "Switch Port Opening Request " + current.variables.switch.getDisplayValue();

newCR.description = "See request item " + current.number;

newCR.cmdb_ci = current.variables.switch;

newCR.setWorkflow(false);

newCR.insert();

This is also throwing Syntax error missing name after operator ((#0eval); line 5).

Thanks and Regards,

Pradeep Shokeen

[Daniel Draes]

I would assume the issue is with one of the current.variables calls. Can you comment them or change them to a fixed value for the sake of testing?

All other looks good and should work just fine.

Most likely it is current.variables.switch.getDisplayValue();

Also possible newCR.state = 7; ... try newCR.state = '7';

[pradeepshokeen]

This is correct, I am not able to make any calls to the current.variables that are defined @ SR level, if I remove these calls from the script it is accepting all static values and creating a change request, however this is not what I am looking for I need to capture the Configuration Item, Planned affective date and configuration command from the SR variables and populate this into Change request.

I am not sure what exactly I should not be doing.

Thanks and Regards,

Pradeep Shokeen