Creating two SCTASKS from a flow. Both tasks are not created for all users

[RobertPC]

Good morning,

I have created a flow that creates two tasks for two different teams. The 1st SCTASK gets created for everyone. The 2nd SCTASK only gets created for users with ITIL or Catalog Admin roles. I cannot find the ACL that controls this. There is a simple logic to trigger the 2nd SCTASK, but I know that works, because it tests good, and it works for itil and Catalog Admin users. I have attached a copy of the flow. Any information on what I am missing would be greatly appreciated.

[AshishKM]

Hi @RobertPC ,

Are you send sending these task for any group intead of sending to user with said roles. So who will pick that task becuase there are many itil users. I think you should plan for group instead of role based. 

-Thanks,

AshishKM

[RobertPC]

The SCTASKS that get created go to two separate groups. The issue is that not everyone that submits the catalog item is able to create both SCTASKS. The 1st SCTASKS always gets created the 2nd SCTASK only gets created if the user submitting the catalog item has the role of ITIL.

[AshishKM]

Ok, thanks for explaining howerver the catalog item workflow should not depend upon submitter's role. Catalog Items mush have catalog task creationg based on some logic rather than user's role.

Let me know - If second task depends upon submitter role as per business need. In that case , you need add If condition and check if user has requied role or not ( dont check acl ).