Creation of HR case via external users

[Abhishake1]

Hi Developers,

I have a query regarding the HR case management that is it possible for the users to register a case even his account doesn't exist in Service Now. In case if it is possible kindly let me now the way.

Thanks in advance.

Regards,

Abhishek

[Rajesh Mushke]

Hello Abhi,

I have a great Use-case scenario for case management. Recently we implemented Case in our Service Portal, for external users, and removed incident and request links. An external user (on facing an issue or in need of some access) will create a case from portal, and that case will be auto-assigned to a case manager who will then identify if it is an issue(incident) or a request and will then forward it accordingly. So, for end users, the headache of knowing where to go, and what to raise is removed and a common umbrella of Case can help in better Customer Service.

Please Refer :

Case management - How can it be used?