Cross scope privileges issue with Execute operation for Script Include "ServiceSubscriptionUtils".

[Anuja Jadhav1]

Hi Team,
I have the solution for this issue.
We haven't seen this issue previously and the application was running smoothly. We were able to execute all the operations in the application. Suddenly last month these issues started occurring around cross-scope privileges.
Does anybody know why these issues occurring suddenly?
Is there any ServiceNow update due to this issue coming?
One of my instance is on the Utah version another one is on Vancour.

[VivekSattanatha]

Hi Anuja,

If you are making a script include call within a custom scope, please verify that the 'Tracking' value is set on the application record in the 'sys_app' table. If it is currently set to 'Enforcing,' please update it to 'Tracking'.

Regards,

Vivek

[Anuja Jadhav1]

Hi @VivekSattanatha ,
I have verified the Tracking value. It is already saved to "Tracking".
We haven't changed any parameters in the application.

[Ankur Bawiskar]

@Anuja Jadhav1 

So it's behaving differently in Utah and Vancouver?

[Anuja Jadhav1]

Yes @Ankur Bawiskar. Your understanding is correct.