Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

CSA Question

pwpriyadars
Tera Contributor

‎04-09-2025 02:21 PM

How many working SLAs can be attached to an Incident?
a)More than 3
b)1
c)Infinite
d)Less than 10

0 Helpfuls
  • 617 Views
2 REPLIES 2

Sandeep Rajput
Tera Patron

‎04-09-2025 05:46 PM

@pwpriyadars In the ideal world the answer is c) Infinite. However, each system has its own limitations and hence the acceptable answer would be a) More than 3.

0 Helpfuls

Dr Atul G- LNG
Tera Patron

‎04-09-2025 11:36 PM

Hi @pwpriyadars 

 

The SLA work is based on specific conditions, and if the condition matches, the SLA is attached, with "C" indicating the right answer.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls