CSA Question
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‎04-09-2025 02:21 PM
How many working SLAs can be attached to an Incident?
a)More than 3
b)1
c)Infinite
d)Less than 10
2 REPLIES 2

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‎04-09-2025 05:46 PM
@pwpriyadars In the ideal world the answer is c) Infinite. However, each system has its own limitations and hence the acceptable answer would be a) More than 3.
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‎04-09-2025 11:36 PM
Hi @pwpriyadars
The SLA work is based on specific conditions, and if the condition matches, the SLA is attached, with "C" indicating the right answer.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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