CSA Question

pwpriyadars
Tera Contributor

How many working SLAs can be attached to an Incident?
a)More than 3
b)1
c)Infinite
d)Less than 10

2 REPLIES 2

Sandeep Rajput
Tera Patron

@pwpriyadars In the ideal world the answer is c) Infinite. However, each system has its own limitations and hence the acceptable answer would be a) More than 3.

Dr Atul G- LNG
Tera Patron

Hi @pwpriyadars 

 

The SLA work is based on specific conditions, and if the condition matches, the SLA is attached, with "C" indicating the right answer.

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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