CSA Question

sanasayyad
Tera Contributor
Which one of the following statements is true?

A. When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

B. When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident

C. When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section

D. When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @sanasayyad 

 

When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

 

https://www.servicenow.com/community/itsm-forum/service-desk-incident-work-notes-vs-additional-comme...

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @sanasayyad 

 

When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

 

https://www.servicenow.com/community/itsm-forum/service-desk-incident-work-notes-vs-additional-comme...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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