Custom Application extending Change Request

amacqueen
Mega Guru

I've done a bit of digging and can't find an answer to this one.

Is there any way I can create a custom application that extend change request but does not inherit business rules, notifications, client scripts etc?

Many thanks

1 ACCEPTED SOLUTION

marcguy
ServiceNow Employee
ServiceNow Employee

Hi Angus, it could be done but you would have to modify a LOT of out of the box BRs to ensure sys_class_name is change_request in the condition, plus turn off inherited on client scripts, ui policies, probably lots more work than it's worth going through and you would be modifying way too much stuff for any comfort really.



IMO, easier to go with a new table and copy whatever it is you like about change to that table as well, out of interest what is the need to extend change?


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2 REPLIES 2

marcguy
ServiceNow Employee
ServiceNow Employee

Hi Angus, it could be done but you would have to modify a LOT of out of the box BRs to ensure sys_class_name is change_request in the condition, plus turn off inherited on client scripts, ui policies, probably lots more work than it's worth going through and you would be modifying way too much stuff for any comfort really.



IMO, easier to go with a new table and copy whatever it is you like about change to that table as well, out of interest what is the need to extend change?


Thanks Mark I thought that would be the case.



I wanted to extend change to build a separate version for our colleagues in Europe with different workflow and notifications however I hadn't realised everything would be inherited.



Not a big deal to build it as it will be relatively simple.



Many thanks