Custom Edit Button under change request in SOW is not clickable

surajbiswal
Tera Contributor

I have created a Edit action button in RITM --> related list--> change request on SOW view

But the button is not clickable User can't edit and add the existing CR in ritm and also can't remove the CR.

7 REPLIES 7

Ankur Bawiskar
Tera Patron

@surajbiswal 

screenshots please

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

surajbiswal_0-1771259624257.png

 

Riteshv32564711
Tera Contributor

First check the permission relationship is stored in sc_req_item.change_request or a custom m2m table and check user having write access to that table and edit ACLs .If the ACL denies update/delete, Workspace disables buttons.

please provide screenshot to help you in better way.