Custom Email Notification

[Vmos Angelo Gar]

Hi All, 

We have an implementation of notification currently on RITM that whenever the additional comments in the TASK level is updated and state is Open or Work in progress. We have an issue that if additional comment changes in any state of the TASK the notification will trigger. Asking on how to resolve this. 

Thank you.

[Maddysunil]

@Vmos Angelo Gar 

Please share the screenshot of notification condition

[Vmos Angelo Gar]

Hi @Maddysunil 

Here is the condition of the notification. Note that it is targeting the sc_req_item table.

[Maddysunil]

@Vmos Angelo Gar 

Can you check if there is already any notification on the sc_req_item table which is triggering if addition comments changes. 

[Dr Atul G- LNG]

Hi @Vmos Angelo Gar 

Lil confusion. You are saying the change in task and email trigger from RITM? or I am understanding wrong way.