Custom Field Mapping from Pagerduty to servicenow

[zee15]

Hi,

We integrate pagerduty with ServiceNow. I have created a custom field in pagerduty & I have a custom field on incident form as well now I want to map that field with the incident field in ServiceNow. I have follow the steps which is written in the document.

Document Link : https://support.pagerduty.com/docs/advanced-servicenow-configuration#custom-field-mappings

as they mention the steps that "

1. Navigate to Custom Field Mappings.
2. Select New from the top right.
3. Select a ServiceNow field (Required): Select your preferred ServiceNow field from the dropdown. We will only fetch ServiceNow fields that match the approved field types.
4. Enter the following under Configure the new PagerDuty field:
   1. Display Name: Enter a display name for the PagerDuty incident UI.
   2. Field Name: Enter a field name.
   3. Description (Optional😞 Enter an optional description.
5. Review the mapping and then click Save.

In service now there no such kind of module "Custom Field Mappings".  

How can I map the custom field with ServiceNow.

[ChrisWilson00]

It seems you're following the right steps, but the "Custom Field Mappings" module might not be visible in your ServiceNow instance because it could be part of a PagerDuty integration plugin or feature that needs to be installed or configured first.

You can try these steps:

1. Ensure that the PagerDuty integration is properly set up in ServiceNow.
2. Check for any related PagerDuty configuration settings in the ServiceNow application, such as "PagerDuty Configuration" or "PagerDuty Field Mappings."
3. If the module still isn't available, you may need to install or activate a PagerDuty plugin.

Additionally, you can reach out to PagerDuty support for more tailored assistance.