Custom Field type "URL" not working in ServicePortal. Link is not clickable in serviceportal

Sachin Gavhane
Giga Guru

‎06-12-2023 01:10 AM - edited ‎06-12-2023 01:11 AM

Hi ,

I have created a custom field of type "URL", in native UI it is working fine, I am able to click on this link and it routes to different tab as per the URL in native UI.

But this link is not clickable in service portal. can someone help? pls check below pic [ yellow marked ]

SachinGavhane_0-1686557375759.png

 

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2 REPLIES 2

Paul Curwen
Giga Sage

‎06-12-2023 01:23 AM

Hi,

 

OOTB this is expected behavior, which i agree isn't a great experience, but this post has a solution that I have used and works: 

 

https://www.servicenow.com/community/developer-forum/url-fields-in-service-portal/m-p/2026098

 

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Regards

Paul
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Sachin Gavhane
Giga Guru
In response to Paul Curwen

‎06-12-2023 03:47 AM

mine is scoped application and really not good in to widgets.

can you help me to understand this in depth

pls help me with step by step procedure for scoped applications

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