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Custom Link in Email Notification

rickydunn
Kilo Explorer

‎05-09-2016 08:01 AM

Hello everyone!

I'm further working to refine the notifications used in my instance and have come across the problem of creating a custom link that is sent to IT Specialists. Members of IT have a different view for incident work orders than other individuals. At the bottom of each email we have a link that has the ticket #, which will take them to the ticket. However, the email link is always the Default view, and not the view called IT. How can this be changed?

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Chuck Tomasi
Tera Patron
In response to jimnicholson

‎05-09-2016 10:27 AM

That makes sense. %26 is the hex value for the & character. It's doing the URI encoding somewhere to keep the nav_to parameters from conflicting with the uri= parameters.



Did you check in to using a ${mail_script:xxxxx} code to call the external script as mentioned in the earlier comment?


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