Custom Notification

Tamilvanan T
Tera Contributor

‎10-03-2024 07:53 AM

As we are trying to trigger a custom notification under preferences. But the custom notifications are not triggered. What might be the cause even the configurations and conditions are all set correct.

I've  created a notification with the condition when an incident is created and the priority is P1 or P2 the custom notification to be triggered, which will be triggered to my primary email. 

But the notifications are not triggered to my email.

TamilvananT_0-1727966898319.png

 

Is this might due to overlap of the system notifications?

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Mio Matsushita
Mega Sage
In response to Tamilvanan T

‎10-24-2024 12:15 AM

Hi @Tamilvanan T !

Thanks for the info!
It's a notification that is triggered by an event firing.


Now let's see if the event is firing.
https://<Your Instance Name>.service-now.com/sysevent_list.do?sysparm_query=name%3Dlocation.affected

If the event is not firing, check the process that fires the event.

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