Hello @Ballela Siva Te ,
You can acheive this requirnment using flow designer and by creating custom action .
First create custom action which take input as sys_id of your ritm record and create script action as i mentioned below
Code snippet :
(function execute(inputs, outputs) {
var v = new sn_pdfgeneratorutils.PDFGenerationAPI();
var html = '';
var gr = new GlideRecord('sc_req_item');
if (!gr.get(inputs.id)) {
gs.addErrorMessage('Requested Item not found for id: ' + inputs.id);
outputs.flag = 0;
return;
}
// Safely read variables (avoid null errors)
var laptopModel = gr.variables.laptop_model ? gr.variables.laptop_model.toString() : '';
var type = gr.variables.type ? gr.variables.type.toString() : '';
// Build HTML with header + styling
html += '<html>';
html += '<head>';
html += '<meta charset="utf-8" />';
html += '<style>';
html += 'body { font-family: Arial, sans-serif; font-size: 12px; color: #333; }';
html += '.header { text-align: center; font-size: 20px; font-weight: bold;';
html += ' padding: 10px 0; border-bottom: 2px solid #444; margin-bottom: 20px; }';
html += '.sub-header { text-align: center; font-size: 11px; color: #777;';
html += ' margin-top: -10px; margin-bottom: 20px; }';
html += '.meta-table { width: 100%; border-collapse: collapse; margin-bottom: 20px; }';
html += '.meta-table th, .meta-table td { padding: 6px 8px; border: 1px solid #ccc; text-align: left; }';
html += '.meta-table th { background: #f2f2f2; font-weight: bold; }';
html += '.section-title { font-size: 14px; font-weight: bold; margin: 10px 0 5px 0; }';
html += '.section-box { border: 1px solid #ccc; padding: 8px; min-height: 30px; }';
html += '</style>';
html += '</head>';
html += '<body>';
// Header
html += '<div class="header">Requested Item Summary</div>';
html += '<div class="sub-header">Generated from ServiceNow</div>';
// Basic details
html += '<table class="meta-table">';
html += '<tr><th>Item</th><td>' + gr.getDisplayValue('cat_item') + '</td></tr>';
html += '<tr><th>Requested For</th><td>' + gr.getDisplayValue('requested_for') + '</td></tr>';
html += '<tr><th>Requested Item Number</th><td>' + gr.number + '</td></tr>';
html += '<tr><th>Request (REQ)</th><td>' + gr.getDisplayValue('request') + '</td></tr>';
html += '<tr><th>Opened On</th><td>' + gr.getDisplayValue('opened_at') + '</td></tr>';
html += '<tr><th>Opened By</th><td>' + gr.getDisplayValue('opened_by') + '</td></tr>';
html += '</table>';
// Variables section
html += '<div class="section-title">Requested Configuration</div>';
html += '<table class="meta-table">';
html += '<tr><th>Laptop Model</th><td>' + laptopModel + '</td></tr>';
html += '<tr><th>Type</th><td>' + type + '</td></tr>';
html += '</table>';
html += '</body></html>';
// Generate PDF attached to sc_req_item
var result = v.convertToPDF(html, 'sc_req_item', inputs.id, 'Req Item PDF - ' + gr.number);
if (result.status === 'success' && result.attachment_id) {
outputs.flag = 1;
// Optional: expose useful outputs if your Action has them defined
// outputs.pdf_sys_id = result.attachment_id;
// outputs.pdf_url = gs.getProperty('glide.servlet.uri') + 'sys_attachment.do?sys_id=' + result.attachment_id;
} else {
gs.addErrorMessage('PDF generation failed or no attachment ID returned.');
outputs.flag = 0;
}
})(inputs, outputs);
This is how pdf look like .
If this helps you then mark it as helpful and accept as solution.
Regards,
Aditya
