Custom Portal not getting redirected from MS Team

[Prakash53]

Hi Everyone, we have configured virtual agent with MS Teams ,where we are trying to show service portal for users, but the problem is when we click on globe icon , it redirects by default to the /esc portal , we need to take it to our custom portal, already configured sn_now_teams.portal.suffix from sys_properties.list to set it to custom portal,

https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/sn-teams/ta...

followed all the steps from above article but it does not solve the problem,

Does anyone have the solution ?

[Chin4]

Hi,

I am facing the same issue, it would be helpful if someone has suggestions.

Thank you.

Chin