Hi Team,
Could you please help me with creating the Dashboard for customer as one SLA?
I want to see one total SLA for particular incident even if the ticket is reopened and it should not calculate the hold time in the SLA.
As well as in addition I want to see a Customer SLA dashboard for individual Customer,
Things to be included
Count
Customer wise interactive filterMTTR
MTTA
Incidents per priority, technical services, business services
Thanks in advance.
