Customise 'Create Incident' page in Service Portal

[VJ4]

Hello,

I've been playing around with a trial instance of the new Helsinki portal and I cannot workout how to edit a page like 'Create incident' [Home>Service Catalog > Can we help you>Create Incident]. I looked at Page editor and widget editor but this page is not listed. Basically, in my workplace, we use more form fields when creating incidents as we use the ServiceNow admin to do this job. However, with the introduction of service portal we would like to introduce the portal side for non-IT users but we still should be able to create something like the attached mock-up as the form and wondered if this was possible to achieve?

Basically, I'm trying to create the exact form in the admin site in Service portal.      

Any help is massively appreciated.

[mike_allgire]

Kapil,

Can you give me your end goal for the solution? What are you trying to do? Can you provide any screenshots of what you are experiencing?

[kapilscs]

I am trying to display incident page similar to what is shown in create-incident-mockup.jpg

Attaching Incident page and content item screenshot.

[mike_allgire]

<default view> was just a sample. You need to put in the view name you would like to display (e.g. "/incident.do?sysparm_view=catalog"). If you are using the default view, then you wouldn't need to add a view name as it doesn't exist. It would just be "/incident.do?sysparm_view="

If your intention is to use this method to create an incident (instead of using a record producer), then you would change the URL to "/incident.do?sys_id=-1&sysparm_view=". See the below wiki article about navigating by URL.

http://wiki.servicenow.com/index.php?title=Navigating_by_URL#gsc.tab=0

Examples of navigating by URL

[kapilscs]

Thank you Mike

It is now showing submit button. Is it possible to open the Incident form in the same tab as of now it is opening in a new tab?

Regards

Kapil Shinde

[mike_allgire]

If you are using a URL like below, as well as Content type is External Content and Target is Within Catalog, it should open in the frame of thecurrent session. I tested it in my companies test instance and it works as expected using the default view (indicated below) and a different view.

/incident.do?sys_id=-1&sysparm_view=