Customization for Password Reset Error Message.

[Aki17]

I would like to customize Password Reset Error page as the image below to specify the contact info to make it easy for customers to understand where to report the error.

Could someone advise me on where and how to modify the scripts to meet this requirement?

Best Regards,

Aki

[Naveen20]

You can customise the ui page -> $pwd_error

/nav_to.do?uri=%2Fsys_ui_page.do%3Fsys_id%3D0dac50b6d7032100b9bc43d60e6103ef%26sysparm_record_target%3Dsys_ui_page%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_list%3DnameSTARTSWITH$pwd_error%5EORDERBYname

[Naveen20]

To add further this is a customisation and during an upgrade, since the page is customised, changes to this page from ServiceNow will not reflect. 

[Aki17]

Hi Naveen,

Thank you for your reply, but "$pwd_error" page says "This item is read-only based on its protection policy" and cannot be edited.

How can I modify that page to add service desk info to the bottom?

[Naveen20 · Accepted solution]

It cannot be edited. Related question in community.

https://community.servicenow.com/community?id=community_question&sys_id=159c03e5db9cdbc01dcaf3231f961916