Dashboard 'View All' is not working for a particular User

Kri · ‎05-14-2025

For a Particular user when they try to click on 'View All' the link is not working in the Dashboard. I'm not sure where to configure for it. Could you please help?

Dr Atul G- LNG · ‎05-14-2025

Hi @Kri

is user getting any error?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Kri · ‎05-14-2025

View All page is not loading for the User

Dr Atul G- LNG · ‎05-14-2025

Hi @Kri

It seems difficult to identify the reason since the issue is happening with just one user. Is there a pop-up blocker in place? You could also try comparing the user with another working user using the Access Analyzer to see if any roles are missing.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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akash2kumar · 3 weeks ago

Anyone found solution for this ?
I have a group for which the dashboard is shared, the user can view report , can view records in table it is just user can not 'View All' in a list grouped Report

tried to impersonate user from same group it is working for them, tried clear catch and deleted the record of dashboard from par_dashboard_cache.LIST , but still issue remain same,
at this point i am not sure what to do with this.

there is no error in console,
there is no plugin on browser
let me if someone has any solution

Thanks in advance.