Data certification on group members

[LK11]

Hi All,

I would like to implement data certifications on sys_user_grmember table for the group manager to certify if the group member is still active or should be removed from the group.  At the moment when I select the check box next to the user, the group is selected automatically and if the user is failed, the entire row is disappearing which is wrong.  Could someone show me the steps how this should be set up correctly.

Also there is 'select all records' option on right hand side which doesn't work either.  How can I fix this?

Screenshots below:

Certification filter:

Certification schedule:

Certification task:

Not sure what went wrong, appreciate your help.

[Adam Lankford]

I experience the same behavior with Data Certification and this seem to be working as designed.  All the elements that are certified by passing or failing, are stored in the Audit Results table.  Changing how this currently works would be customizing Out of the Box to a point where it may cause issues with upgrades.

[LK11]

Hi Adam,

Someone in the community has done for the group before, but I'm not able to achieve 😞

https://community.servicenow.com/community?id=community_question&sys_id=e94bcfeddb5cdbc01dcaf3231f9619c8&view_source=searchResult

Thanks

Laya

[philmurray]

This does indeed appear to be working as designed, nothing went wrong with what you are doing - once you pass or fail an entry (or entries) it disappears from the list because it has been certified, generating an audit log entry. 

One option would be to use the Related action 'Reset all Certifications to Pending', this will undo anything you have certified so you can start again with a complete list.

Philip

[LK11]

Hi Phil,

Thanks for a quick reply.  The requirement is to keep the members list until all are certified.  Some groups have tens of members and if a member is certified wrongly, the manager has to certify everyone again which can be annoying.  Is there any way that can be achieved at all.

Thanks