Data policy

[mounika7675]

Hello family,

We have a Data policy written on sysapproval_approver table 

This data policy is for when the approval rejected it will make comments mandatory 

I wanted to exclude this data policy to not to apply for any Requested items(RITMs) that are been created. How can I exclude only Requested items (RITMs) exception for this data policy.

[Yashsvi]

Hi @mounika7675,

please check below link:

https://www.servicenow.com/community/developer-forum/how-can-we-exclude-any-catalog-item-from-recomm...

Thank you, please make helpful if you accept the solution.

[mounika7675]

Hello @Yashsvi ,

I need the data policy to not to work for RITMs only .. how can we only relax this policy for RITMs 

[Yashsvi]

Hi @mounika7675,

To exclude Requested Items (RITMs) from a data policy in ServiceNow, you can modify the conditions of the data policy to ensure it does not apply to records of the type "Requested Item" (sc_req_item). Here are the steps to do this:
your current condition looks something like this:

State is Rejected
Modify it to:

State is Rejected AND Table is not Requested Item [sc_req_item]

By adding this condition, the data policy will not apply to the "Requested Item" table records when their state is "Rejected".

Advanced: Scripted Conditions:
Write the Script:

- Write a script to exclude RITMs

// Check if the table is 'sc_req_item'
if (current.getTableName() == 'sc_req_item') {
answer = false; // Exclude RITMs
} else {
// Original conditions
answer = current.state == 'rejected';
}

Save the Data Policy:
- Click "Update" or "Save" to apply the script.
Thank you, please make helpful if you accept the solution.

[Jitendra Diwak1]

Hi @mounika7675,

Instead of data policy, can you use existing UI Policy and if it does not exist on your instance then please create this UI Policy below as peer the screenshot:

Please accept my solution if it works for you and thumps up.

Thanks

Jitendra