Data source password reset

asd22
Tera Contributor

‎03-21-2025 04:10 AM

Hello, we are having issues with a import towards a MIDserver, we get "Did not get a response from the MID server" everytime. We think the datasource password might be wrong,

 
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-21-2025 04:12 AM

Did you try the password reset or when you say no response, are you getting an error or timeout something?

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asd22
Tera Contributor
In response to Dr Atul G- LNG

‎03-21-2025 04:45 AM

where do i go to do a password reset?

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asd22
Tera Contributor
In response to Dr Atul G- LNG

‎03-21-2025 05:45 AM

asd22_0-1742561147437.png

 

 i dont know how to find where i can change the password on this

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KeerthiP
Mega Guru

‎03-21-2025 04:14 AM

Hi,

 

Please try the following and see if it helps

 

Check MID Server: Make sure the MID Server is running and properly configured.
Verify Password: As you mentioned that the datasource password is in correct and update it by navigating to the datasource.
Update MID Server Password: If the MID Server password is wrong, update it in the config.xml file on the MID Server machine and restart the service.
Test Connection: Test the connection to ensure the MID Server can communicate with ServiceNow.

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