Data source password reset

[asd22]

Hello, we are having issues with a import towards a MIDserver, we get "Did not get a response from the MID server" everytime. We think the datasource password might be wrong,

[Dr Atul G- LNG]

Did you try the password reset or when you say no response, are you getting an error or timeout something?

[asd22]

where do i go to do a password reset?

[asd22]

 i dont know how to find where i can change the password on this

[KeerthiP]

Hi,

Please try the following and see if it helps

Check MID Server: Make sure the MID Server is running and properly configured.
Verify Password: As you mentioned that the datasource password is in correct and update it by navigating to the datasource.
Update MID Server Password: If the MID Server password is wrong, update it in the config.xml file on the MID Server machine and restart the service.
Test Connection: Test the connection to ensure the MID Server can communicate with ServiceNow.