Data visible in Form view but not in List view for SC_TASK

[RahulS005039023]

Hi Team,

When I submit a service request from the portal, the data is visible in the form view. However, in the list view, the same data is not displayed.

I have checked Client Scripts and Business Rules, and there are no customizations affecting this.

Could someone please help identify the reason for this?

Regards, 
Rahul Singh 

[Sanjay191]

Hi @RahulS005039023 

can you please check if is there any query business rule is running ?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Thank You

[RahulS005039023]

No 

[Sanjay191]

Hi @RahulS005039023 

I hope this resolves your issue. If it does, please consider marking the answer as Accepted Solution or Helpful and closing the thread. It can be very helpful for other users who may come across the same problem in the future.

Thank you

[Tanushree Maiti]

Hi @RahulS005039023 

Users may have permissions to read a single record (form) but not multiple records simultaneously (list).Verify that the field is added to the table’s list layout, check User Criteria, and ensure the UI policies and mainly  ACLs allow list-level access

• In the Application Navigator, search for Access Controls (ACLs).
• Review the Read ACLs for the relevant table (for example, sc_task) as well as any custom fields involved.
• Ensure that the roles, conditions, and scripts configured in the ACLs grant the requesting user permission to read records in both form and list views.