Datepicker is not working on Service Portal

saranmix
Tera Contributor

find_real_file.png

 

I'm new to ServicePortal.

In order catalog item page I found problem the calendar not display after I click on the highlight icon, and there is no any error in console as picture.

Please help guide me where should I look at to fix these?

Regards

4 REPLIES 4

Ivano B
ServiceNow Employee
ServiceNow Employee

Hi Saranmix

I would suggest to try the creation of another item to double check if this is a proper bug affecting Service Portal. Just add a date variable and check.

Another possible issue can be the browser.

Last but not least, another possible cause can be scripts you created affecting the item.

Cheers

R0b0

saranmix
Tera Contributor

Hi r0b0_d3vil

 

Sorry, I've retest and found out that it actually show but wrong position.

It happen when I scroll down the page as picture below (I click the highlighted one)

find_real_file.png

Sajilal
Mega Sage

There seems to be some other issue, can you inactivate all the other client scripts and ui policies on the Catalog and confirm the behaviour? or start a new Catalog from scratch.

Please Mark as Correct if this solves your issue and also mark ???? Helpful if it helps resolve your problem.

Thanks,
Saji

saranmix
Tera Contributor

Hi Sajilal

 

Sorry, I've retest and found out that it actually show but wrong position.

It happen when I scroll down the page as picture below (I click the highlighted one)

find_real_file.png