Deactivate "Discuss" button only for few groups or table.

Thack02
Tera Contributor

‎02-13-2025 05:36 AM

Hi Everyone.

 

I am trying to deactivate "Discuss" button so only specific group cannot initiate sidebar discussion. I don't want to limit the query, i just want to Hide the discuss button from the record like incident, case etc. only group example ACME Group.
There is no UI action existing in the system named discuss.

I was able to find the Discuss under the declarative action however, my requirement is in the native/classic view.

 

Thanks in Advance.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-13-2025 05:43 AM

Hi @Thack02 

 

Discuss buttons are not UI actions. Follow this link to see where it sits and then make changes but i doubt we can hide it for some, it will be for all or none.

 

https://www.servicenow.com/docs/bundle/vancouver-servicenow-platform/page/administer/conversational-...

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