Deactivated field is still visible in the List layout available fields

Devika
Tera Expert

I have deactivated a field and delete the field record in the dictionary entries as well but when we configure the list layout it is still shown in available fields. Has anyone faced this issue? How do we fix this?

4 REPLIES 4

Ankur Bawiskar
Tera Patron

@Devika  

did you clear instance cache using cache.do and then logout and login again?

that field should be gone.

I haven't faced such issue

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Tanushree Maiti
Tera Patron

Hi @Devika  

 

1. In the Application Navigator filter, type cache.do and press Enter to clear the server-side cache.

2. If still not working ,Logout and login - try

3. Try with Incognito/InPrivate browser.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Dr Atul G- LNG
Tera Patron

Hi @Devika  

 

Look like more in cache issue. cache.do check.

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I could see the fields in the sys_storage_alias table .Does deleting there works?