Deactivated field is still visible in the List layout available fields
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06-03-2026 01:44 AM
I have deactivated a field and delete the field record in the dictionary entries as well but when we configure the list layout it is still shown in available fields. Has anyone faced this issue? How do we fix this?
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06-03-2026 01:52 AM
did you clear instance cache using cache.do and then logout and login again?
that field should be gone.
I haven't faced such issue
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-03-2026 01:59 AM - edited 06-03-2026 02:04 AM
Hi @Devika
1. In the Application Navigator filter, type cache.do and press Enter to clear the server-side cache.
2. If still not working ,Logout and login - try
3. Try with Incognito/InPrivate browser.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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06-03-2026 02:02 AM
Hi @Devika
Look like more in cache issue. cache.do check.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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06-03-2026 04:05 AM
I could see the fields in the sys_storage_alias table .Does deleting there works?