We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Default Phone Variable Value

akunk23
Kilo Contributor

Hello

Right now, when a user opens a service request, the form auto populates the phone number with the logged in user. I want the phone variable to be based off of the "requested for" variable. How would I go about doing this? Here is the script in the default value for the phone variable.

find_real_file.png

I'm not sure I'm wanting to actually get the userID? I may be wrong though. Thank you

13 REPLIES 13

Pradeep Sharma
ServiceNow Employee

Hello,



Remove 2nd line and replace 4th line with user.get(current.request.requested_for); and try once.


Phone number shows up blank. The actual request for variable is "Requester". I adjusted your script with that and still nothing


Madhu27
Tera Expert

Use phone = current.request.requested_for.phone


akunk23
Kilo Contributor

Thanks for the response, however, phone number shows up blank now