Delay Catalog Client Script "OnSubmit"

[rajneeshbaranwa]

Can we delay onsubmit catalog client script ?

I am facing this issue as script include (Which gets triggered on onchange)  is taking time to complete and there is big possibility that users submit the request before script include is executed, causing Catalog task to be created without assignment group

[Michael Ritchie]

Your focus area should be why the script include is taking too long and not the onSubmit client script.  Please describe more detail on what this script include does and how your client script is calling it. You may be better off using a client script that calls a scripted rest instead.

[vjbalotia]

Hi Rajnees,

If your function is only on native UI (Not running on service portal ), then you can use getXMLWait() function in your client script. This function will not support in service portal. If you are using on portal then provide some more detail about the functionality.

Refer this link for detail information https://developer.servicenow.com/dev.do#!/reference/api/london/client/r_GLAX-getXMLWait

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Vijay

[rajneeshbaranwa]

Unfortunately, It is majorly used in Service Portal. I am going to try the option provided by Mike (Using Scripted Rest API)

[Michael Ritchie]

GlideAjax while a nice feature isn't the fastest response.  Using an HTTP call in a client script to a scripted rest will be your best option.  There are more and more examples of this out of the box with each release.  For example here is one included in HR that populates a record producer form:

function onLoad() {
	$.get( "/api/sn_hr_core/hr_rest_api/profile?sysId=" + g_user.userID,
	function( answer ) {
		if (answer) {
			var result = answer.result;
			for(var field in result) 
				g_form.setValue(field, result[field].value +"", result[field].displayValue+"");
		}
	});
}

You just need to adjust to call your scripted rest instead.

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