Delay in triggering Email notification in servicenow

[komalkhere1]

Delay in receiving Email after creation of task in ServiceNow. After creation of task for particular group mail should trigger but that mail was triggering 40 min late , can pls someone help me to troubleshoot the issue.

[komalkhere1]

Hi @Ravi Chandra_K  Thank you for commenting!

It's just a simple notification send when record is "inserted or updated"

[Ravi Chandra_K]

Hello @komalkhere1 

Please refer below support article.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0791158

Is this happening in all Instances...? I suggest raising a case with ServiceNow so that they can troubleshoot and assist you on this...

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra