deleggatesWhy is deleate or assignment not working?

Community Alums
Not applicable

‎06-23-2024 12:39 AM

Hi, 

I am working on delegating. I have a user A. I have assigned another user as a delegate B. I checked on Assignments. Now, when I create an Incident under A, it is still showing as Assigned to A, also under Emails, it is showing as assigned to A. Why is that B not being considered? Kindly help.

 

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Regards

Suman P.

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PrashantLearnIT
Giga Sage

‎07-03-2024 02:49 AM

Hi @Community Alums 

 

You will not see email because delegate is for assignments, it will be under my group work or my work module for delegate user Cloeh. it will not update assigned to.

 

 

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Community Alums
Not applicable

‎07-04-2024 03:08 AM

Thank you for the effort in replying and helping me out.

Regards

Suman P.

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