Deleting Read-only Script Include (that I created)

Justin Lee2 · ‎04-22-2022

I was reviewing a Global script include with read-only protection policy. I clicked on "Insert and Stay" to make a copy of the script, that I was going to change to make my own script.

However, the copied script include also has a read-only protection policy (and is in global). I can't delete or rename it.

So now I have a duplicate global (OOB) script. How can I go about deleting this duplicate script?

Thanks

Aman Kumar S · ‎04-23-2022

I found HI article.

Description

An application file with read-only protection policy cannot be deleted. However, it is sometimes appropriate to need such a file deleted, as when a read-only script include is unintentionally duplicated.

Cause

A read-only protection policy applies special protection to an application file that prevents it from being modified or deleted. Only ServiceNow employees can alter the protection policy of an application file, and then modify or delete it.

Resolution

Please contact ServiceNow Technical Support for assistance to delete the application file.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0789968

Best Regards
Aman Kumar

View solution in original post

kim_kari · ‎02-26-2024

This is a neat and safer solution.

Diogo Soares · ‎05-02-2025

Works perfectly!

Thank you Lucas!