Dev instance too slow to use

[mcourto]

My dev instance is currently too slow to use, I thought perhaps that I had a runaway script but everything seems fine, plus it's a little hard to check given it is so slow.

I have cleared the cache, any ideas on what else may be causing it to run so slow.

[jyoti29208]

Hi Madiosn,

Try opening this link,It will clear your cache and all garbage collections

https://<your_instance_name>.service-now.com/cache.do.

Hope this will work for you.

Please provide your feedback appropriately (Like, Helpful, Endorse AND/OR Correct) to help community.

Thank you!

Thanks,

Jyoti

[mcourto]

Thanks, but like I said I cleared the cache.

I have had it running for about 3 months, do you think it might be beneficial to let it spin down and spin up and new instance?

[jyoti29208]

In that case i think you should release your instance and get a new one after couple of hours.

Please provide your feedback appropriately (Like, Helpful, Endorse AND/OR Correct) to help community.

Thank you!

Thanks,

Jyoti

[Aakash Shah4 · Accepted solution]

Hello Madison,

these links could help you.

5 Ways to Troubleshoot your Instance Performance

Slow performance of instance.

Improve performance: database indexes and slow queries

ServiceNow KB: Troubleshooting Slow Performance (KB0517241)

Kindly let me know if this was helpful.

Please provide your feedback appropriately (Like, Helpful, Endorse AND/OR Correct) to help community.

Thank you!

Regards,

Aakash Shah