Developer instance offline for a long time

[Julia L Lam]

My PDI has been offline for couple days without any sign of coming back.

Based on the https://developer.servicenow.com/dev.do#!/guides/utah/developer-program/pdi-guide/getting-instance-a... I should use Give Feedback button in the footer of every Developer Site page, but I couldn't find anywhere for me to report that.

I can see there are plenty post about this in the past, but no clear direction on how to report issues with our PDI.

Any suggestions? Thank you!

[Community Alums]

Hi @Julia L Lam ,

Unfortunately ServiceNow doesn't monitors or supports the PDI.

You will have wait until it comes online else you can release the instance.

[Julia L Lam]

Thanks @Community Alums ! But I will lost some of the POC works, which I didn't get a chance to export the update sets.

[Community Alums]

Hi @Julia L Lam ,

It's irritating i know. But unfortunately we can't do anything .

[AndersBGS · Accepted solution]

Hi @Julia L Lam ,

as @Community Alums mentioned, there is no support available from ServiceNow in relation to PDIs. According to this is a free service provided from ServiceNow and there is no support, always remember to backup your work. This can be done through GIT for application developed through Studio - alternative export update sets for all other modification.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders