Developer instance offline for a long time

Julia L Lam · ‎07-27-2023

My PDI has been offline for couple days without any sign of coming back.

Based on the https://developer.servicenow.com/dev.do#!/guides/utah/developer-program/pdi-guide/getting-instance-a... I should use Give Feedback button in the footer of every Developer Site page, but I couldn't find anywhere for me to report that.

I can see there are plenty post about this in the past, but no clear direction on how to report issues with our PDI.

Any suggestions? Thank you!

AndersBGS · ‎07-27-2023

Hi @Julia L Lam ,

as @Community Alums mentioned, there is no support available from ServiceNow in relation to PDIs. According to this is a free service provided from ServiceNow and there is no support, always remember to backup your work. This can be done through GIT for application developed through Studio - alternative export update sets for all other modification.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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View solution in original post

AndersBGS · ‎08-29-2023

Hi @Julia L Lam

If my answer has helped with your question, please mark my answer as accepted solution.

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Julia L Lam · ‎08-28-2023

No other option but to give up on the PDI as https://www.servicenow.com/community/instance-help-forum/instance-help/m-p/285666/thread-id/22435/pa...