Developer instance offline form 4 days

[singhanurag]

Hi Team,

My developer instance (https://dev315625.service-now.com/) has been offline for the past 4 days. It contains important data that I need to access. Could you please help me wake up the instance?

Thanks

[Dr Atul - LNG]

Hi @singhanurag 

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[SGienow]

Where do you see this?
The post you linked states that it was fixed back in July as its main update.

[Dr Atul - LNG]

This is a common issue nowadays, and this is just a reference link. There is also a backup link available, so I’m sharing it based on the same approach.

[Tanushree Maiti]

Hi @singhanurag 

Several community members have faced the same instance offline issue this week. 

I faced the same Instance offline issue post multiple refresh on Monday with the following error:

“Bad Request
This combination of host and port requires TLS.”

Since I needed the instance urgently, I released the existing instance through the Developer Portal and requested a new one. I received the new instance within about 2 minutes.

If you’re okay with waiting, you can wait ( already you have waited for 4 days) another 1–2 days or possibly longer   and keep refreshing/checking the Developer Portal. Hopefully, your instance will come back online.

Alternatively, if you don’t have any important work or data in your offline PDI, you can follow the same process I did and release the existing instance and request a new one.

Unfortunately, there doesn’t appear to be any support available for PDI.